How Real-Time Analytics Can Help Assess ROI Of Toll-Free Call Support

Posted Leave a commentPosted in Analytics, call support, data analytics, phone support, Predictive Analytics, real-time analytics, roi, SmartData Collective Exclusive

The telecom industry is undergoing some major changes, due to advances in big data. Companies that rely heavily on telephone services should recognize this trend and use big data to get the most value from their services. One way that big data can be especially helpful is by monitoring the ROI of toll-free services. Real-time […]