Big Data Leads To An Impressive Array Of Chatbots In Customer Service

Posted Leave a commentPosted in Artificial Intelligence, Big Data, chatbot, chatbots, customer service, data driven customer service, SmartData Collective Exclusive

Big data is changing the direction of customer service. Machine learning tools have led to the development of chatbots. They rely on big data to better serve customers. Namee Jani wrote a fascinating article on chatbots and data analytics last year. She said they are the next big thing in business optimization in her article […]

Predictive Analytics Reveals Secrets To Boosting Customer Loyalty

Posted Leave a commentPosted in Analytics, customer loyalty, customer service, Predictive Analytics, SmartData Collective Exclusive

Big data technology has played a very big role in solving many business challenges. LinkedIn released a report last year on the benefits of using predictive analytics and other data technology for branding. However, some of the lessons big data has unveiled are far from surprising. Predictive analytics data has helped brands understand the secrets […]

Is Big Data Important In Your Social Media Customer Service Strategy?

Posted Leave a commentPosted in Big Data, customer satisfaction, customer service, customer service strategy, SmartData Collective Exclusive, Social media

Big data is frequently used to enhance social media marketing campaigns. However, data analytics can be just as important for customer retention. Social media has been central to customer service strategies for the past few years. However, some brands are taking a shot in the dark with it. They have found that more effective data […]

Here’s How Big Data Analytics Has Changed the eCommerce Industry

Posted Leave a commentPosted in Analytics, Big Data, big data analytics, customer experience, customer service, ecommerce, Predictive Analytics, retail, shopping, SmartData Collective Exclusive

Data is everywhere. We gather and share countless data every moment, in fact, even our actions are generating data right now. Things that we used to see in sci-fi movies have now become real. With us being surrounded by so much data, managing them has become very challenging, but then big data is here! IoT, […]

How Cloud Customer Support Helps Your Business Grow

Posted Leave a commentPosted in Business Intelligence, Cloud, Cloud Computing, cloud customer support, customer service, customer support, SmartData Collective Exclusive, the cloud

Cloud came into existence and brought in some unprecedented innovations along with it. The idea of creating a common and efficient communication platform became a reality with this technology, and it also supported new innovations like Artificial Intelligence (AI) and Machine Learning (ML). Cloud has proved itself a forward-looking technology, and any field that needs […]