Big Data Leads To An Impressive Array Of Chatbots In Customer Service

Posted Leave a commentPosted in Artificial Intelligence, Big Data, chatbot, chatbots, customer service, data driven customer service, SmartData Collective Exclusive

Big data is changing the direction of customer service. Machine learning tools have led to the development of chatbots. They rely on big data to better serve customers. Namee Jani wrote a fascinating article on chatbots and data analytics last year. She said they are the next big thing in business optimization in her article […]