Call Center Analytics Move The Industry Into The 21st Century

Posted Leave a commentPosted in Big Data, Business Intelligence, call centers, CRM, digital marketing, Knowledge Management, Predictive Analytics, SmartData Collective Exclusive

Over the past few years, a lot of discussion has been centered on big data and predictive analytics in digital marketing. Conventional marketing departments have been slower to embrace this new technology, but they have also recently seen that it provides numerous benefits. Call centers in particular have started exploring new avenues to use artificial […]